📜 Privacy Policy – RagnaRock Inc.
Effective Date: August 4, 2025
Last Updated: July 29, 2026
RagnaRock Inc. (“RagnaRock,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, retain, and disclose information when you use https://ragnarock.app, the RagnaRock application, and related services, features, streams, events, and communications collectively referred to as the “Services.”
This Privacy Policy applies whenever you access or use the Services.
1. Information We Collect
We may collect the following types of information when you use the Services:
a. Account and Personal Information
- Name, email address, username, or organization name
- Account type, account status, and verification status
- Contact information voluntarily submitted to us
- Communications, support requests, and other information you send to us
b. Purchase and Transaction Information
- Order details, ticket purchases, merchandise purchases, and redemption records
- Transaction identifiers, receipts, refund status, and fulfillment information
- Shipping information when required to fulfill an order
Payment card information may be processed by third-party payment providers. RagnaRock does not receive or store complete payment card numbers unless expressly stated at the time of collection.
c. Device and Usage Data
- IP address, browser type, device type, operating system, and user agent
- Session identifiers and device identifiers used to operate and secure the Services
- Pages viewed, features used, interactions, clicks, and navigation activity
- Livestream participation, viewing activity, reactions, and engagement data
- Error logs, security logs, and performance information
d. User Content and Social Activity
- Posts, comments, replies, reactions, reports, and other content submitted through the Services
- Information associated with public profiles, performer pages, and social interactions
- Content reported by users or reviewed by moderators
e. Moderation, Safety, and Abuse-Prevention Data
We may collect and retain information related to reports, moderation reviews, warnings, strikes, account restrictions, comment removals, mutes, suspensions, bans, and suspected attempts to evade enforcement.
This information may include:
- Reported posts, comments, replies, livestream comments, and related context
- The identities of the reported user and reporting users
- Moderation decisions, reasons, timestamps, durations, and enforcement history
- Account identifiers, email addresses, login records, and session information
- Device identifiers and IP-address information used to detect fraud, repeat abuse, or ban evasion
Where appropriate, IP-address information used for moderation enforcement may be converted into a secured cryptographic hash or similar derived identifier rather than being retained as a directly readable address.
f. Cookies and Similar Technologies
We use cookies and similar technologies where necessary to provide core functionality, maintain login sessions, authenticate users, protect accounts, preserve preferences, and support secure features such as ticketing and streaming.
2. How We Use Your Information
We may use information collected through the Services to:
- Operate, maintain, secure, and improve the Services
- Create, verify, and manage user and performer accounts
- Process purchases, tickets, refunds, redemptions, returns, and order fulfillment
- Provide livestreaming, social, communication, and event-related features
- Provide customer support and respond to questions or requests
- Perform internal analytics, troubleshooting, and performance monitoring
- Personalize features, content, advertisements, and sponsored material
- Review reports and enforce our EULA, Community Guidelines, and other policies
- Issue warnings, mutes, suspensions, bans, and other account restrictions
- Detect fraud, harassment, threats, security incidents, abuse, and ban evasion
- Protect users, performers, staff, events, property, and the integrity of the platform
- Comply with legal obligations and respond to lawful requests
3. How We May Share Information
We may disclose information to service providers that help us operate the Services, including providers involved in hosting, email delivery, analytics, payment processing, media storage, streaming, security, and order fulfillment.
These providers may access information only as reasonably necessary to perform services on our behalf and are subject to their own privacy and security obligations.
We may also disclose information when reasonably necessary to:
- Comply with applicable law, legal process, or a lawful government request
- Investigate fraud, threats, abuse, or security incidents
- Protect the rights, safety, property, or interests of RagnaRock, our users, performers, staff, or the public
- Enforce our agreements, policies, and platform restrictions
4. Use of Data for Advertising
We may display banner advertisements, promotional previews, sponsor messages, or other sponsored content within the Services.
Content may be selected using information such as:
- Pages, features, artists, events, or content viewed
- Interactions with advertisements, posts, or platform features
- General usage patterns and non-identifying audience information
We do not use third-party cookies to track users across unrelated websites for targeted advertising.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, loss, misuse, or disclosure.
No website, application, transmission method, or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and notifying us of suspected unauthorized access.
6. Data Retention
We retain information for as long as reasonably necessary to operate the Services, complete transactions, provide support, maintain records, enforce our policies, prevent fraud and abuse, resolve disputes, and comply with legal obligations.
Moderation, suspension, ban, and security records may be retained after content is removed or an account is closed when reasonably necessary to preserve enforcement history, investigate abuse, prevent ban evasion, protect the Services, or comply with law.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.
7. Cookies and Consent
We use cookies and similar technologies where necessary to support the operation and security of the Services. When you first visit our website, you may see a notice explaining this use.
What Our Cookies Do
- Maintain login and authentication sessions
- Authenticate ticket access and other protected actions
- Maintain device and session identifiers
- Preserve preferences during a session
- Protect accounts and detect suspicious activity
Cookies required for account authentication, security, ticketing, streaming, and other essential functions cannot be disabled through RagnaRock settings without affecting the operation of the Services.
What We Do Not Do
- We do not use cookies to sell personal information.
- We do not use third-party cookies to track activity across unrelated websites.
- We do not permit advertisers to access private user conversations or moderation records.
Internal Analytics and Personalization
We may use internal analytics to understand how users interact with the Services and to improve features, content, recommendations, advertisements, and overall platform performance.
8. Account Deletion
Users may request deletion of an eligible account by visiting https://ragnarock.app/account-deletion/.
Some information may be retained after account deletion when reasonably necessary to complete transactions, maintain financial or legal records, investigate fraud or abuse, preserve moderation history, prevent ban evasion, resolve disputes, or comply with legal obligations.
9. Changes to This Privacy Policy
We may update this Privacy Policy as the Services, our practices, or legal requirements change. When we make changes, we will update the “Last Updated” date displayed at the top of this page.
10. Contact Us
Questions or requests regarding this Privacy Policy may be sent to support@ragnarock.app.